Connecting Remotely

When accessing InsideHealth (also known as remotely, there are 2 modes of access as noted below.

For both modes of access you will need to authenticate with DUO (click here to learn how to set up DUO) and to launch some applications you may need to download a Citrix Receiver or Workspace.


Basic access

Basic access is sufficient for most users wishing to access internal websites (including Webmail) or launch applications from the portal, and requires only a supported web browser and a computer that meets the minimum system requirements.

To log in for Basic access to the network:

  1. In your web browser, go to or the internal website you want to visit.
  2. Enter your NYU Langone Health username (also known as a Kerberos ID) and password.
  3. Click Login.
  4. If prompted, complete the two-factor authentication process.

NYU Langone Advanced Access App

If you need Advanced access (for example, to run network connected applications or tools), download and install the NYU Langone Advanced Access app.

If you are experiencing any issues accessing the network, please review the checklist to ensure your system meets the required criteria.